FAQ & Support
Support inquiries
Airtec Is There For Customer Support
Please contact us at (630) 543-0265
or info@airtec-usa.com for assistance
FAQ
Can’t find the answer you’re looking for? Reach out to us.
Can I order by credit card?
Yes, we accept Visa, Mastercard and American Express.
What other forms of payment do you accept?
Wire Transfer, Check or ACH.
What types of pneumatic products does Airtec Pneumatics offer?
See our Products page.
How do I choose the right pneumatic components for my application?
Please contact our factory for help.
Can you provide an overview of Airtec Pneumatics' product warranty and support services?
We offer a 1 year warranty for materials and workmanship. We can offer support via email, telephone or face to face.
What industries does Airtec Pneumatics serve?
We serve the Tire Solutions Group, Transportation, Automotive, Mechanical Engineering, Woodworking Machinery & Industrial, Food Processing/Packaging, Paper & Pulp and Laboratories & Dosing.
What are the key advantages of using Airtec Pneumatics products over competitors?
Our products are Made in Germany, They use the finest engineering and materials along with world leading manufacturing equipment and know-how. We have a very nimble and reactive staff to get you the answers you need FAST! We develop solutions to many common problems of our competitors and we love a challenge.
Are your products compliant with industry standards and regulations?
Many of our products are designed to meet the ISO standards. Our company is ISO 9001 Certified.
What is the typical lead time for product delivery after placing an order?
While many products are in stock, we have over 12,000 items. Standard delivery is 2-3 weeks if the item is not in stock.
How can I access product manuals, technical specifications, and other documentation?
See our Catalog section.
Does Airtec Pneumatics offer training programs for using and maintaining their products?
Yes, please contact our factory.
Are replacement parts readily available, and how can they be obtained?
Many of our products have replacement parts. Please consult the office to find out if your products are serviceable.
What is the process for returning or exchanging products if needed?
We can accept unused and unopened products within 30 days after shipping. A 25% re-stocking fee may be applied. Certain products are quoted as (SPECIAL NON-STANDARD ITEM NO RETURN OR CANCELLATION) these products cannot be returned.
Can I get assistance with system integration and installation of Airtec Pneumatics components?
Please contact our factory.
Can I get assistance with upgrading or expanding my existing pneumatic system?
Please contact our factory.
What kind of technical support does Airtec Pneumatics provide, and how can I access it?
You can contact us by phone or email to get assistance.
Are there any upcoming product releases or developments that customers should be aware of?
You can contact us by phone or email for further information.